Frequently asked questions

How does it work?

  1. Simply, search and select the item you want to recycle,
  2. Fill in your details,
  3. Receive your recycling pack,
  4. Post your device to us using our free returns service,
  5. On arrival your item will be check and payment will be processed.

How do I know when my device has been received?

As soon as your device is received, we’ll send you an email to notify you.

When do I get paid?

Providing the device matches our terms and conditions and the device was received before 12.30pm we promise to issue payment on the same day for working items. We'll also send you an email to confirm payment has been made. Please note that we are only able to make payments Monday – Friday, 10am-5pm.

What if I get the model or condition wrong?

Don’t worry, if upon receipt of your device we find you have entered the wrong model, condition or quantities, we will amend your order and email you a revised offer. You will then have 3 days to accept the offer or have device returned to you free of charge. If after 7 days we have not had a response from you, we will process the device at the revised offer.

I forgot to include the order slip, does this matter?

It’s not a problem if you forgot to send your order slip when sending your device, providing you sent the item with our postal service. Our system is able to locate your order via reference number on the label. However, please note that forgetting to enclose your order slip may cause delay in processing.

Can I cancel my sale?

If you need to cancel a sale after you’ve sent the device and before it’s been processed, please email info@digitalrecycling.co.uk

How long is my sale valid for?

Your sale offer is valid for 7 days from the order placed date. We recommend that you post your device as soon as possible, as you may receive a different offer if we receive your device after the 7 days.

My mobile device is not displayed on the website?

f your mobile device is not displayed on the website please email us the model number, condition and network to info@digitalrecycling.co.uk and we will send you quote within 24 hours.

What sort of items can I sell?

We accept a variety of makes & models both working and faulty, search for your device and select the condition to see your guaranteed offer.

Do you buy broken devices?

Yes, we accept damaged, broken or faulty devices. Please select the faulty option when selling your device to ensure you are offered the correct value for your broken device.

How can I tell if my device is Good, Poor or Faulty?

Good devices:

  • Fully functional and complete with working system software
  • Turns on and off with working LCD
  • All buttons work
  • All features work e.g. touchscreen, Wi-Fi, camera, video etc
  • Complete with back cover and battery
  • No more than light wear and tear, no cracks and no scratches
  • No water damage and no water indicators triggered
  • Must power on
  • Poor devices:

  • Has signs of heavy wear and tear which may have deep scratches, dents and marks
  • May have a missing back cover or battery
  • Fully functional and complete with working system software
  • Turns on and off with working LCD
  • Home button/fingerprint sensor must be working (if applicable)
  • All features work e.g. touchscreen, Wi-Fi, camera, video etc
  • No water damage and no water indicators triggered
  • Must power on
  • Faulty devices:

  • Screen may be cracked
  • Functions of the phone may not work such as camera, speaker, Wi-Fi or touch screen
  • Chassis must be intact and not bent
  • No water damage and no water indicators triggered
  • Home button/fingerprint sensor must be working (if applicable)
  • Must power on
  • Faulty examples: Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc All devices must not be activation locked and must be deregistered from any associated accounts. All devices must be on a UK network or not locked. Devices locked to a foreign network will not be accepted.

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